- Frequently Asked Questions ( FAQ ) - Solutions To Common Problems
- Please Select Your Brand Of Cartridge
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| EPSON | |
- Q : I have inserted a new cartridge and the printer does not accept it:
| A : Have you removed the rip strip from the top of the cartridge, and the plastic spacer from the side of the cartridge before you installed it. |
- Q : I have inserted a new cartridge and the printer does not accept it:
|
- A : Please remove the cartridge, and then re-insert it. If the printer still does not accept the cartridge the close the cover on the printer, and turn it off. Then reboot your pc, and then turn the printer on, and install the same cartridge again.
- If this does not resolve the problem, then install a new cartridge ( if you have one), and click here to email our support team.
|
- Q : The new cartridge does not fit into the space in the printer:
| - A : On newer printers with several cartridges ( 4,6,8 ) only the correct cartridge will fit into the correct space in the printer. Please check the cartridge number you have removed matches the cartridge number of the new cartridge. Don`t assume for example, that a blue label on the cartridge means it is a blue ink cartridge, check the cartridge number.
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- Q : Will using Abitech ink cartridges invalid my printers warranty.
| - A : No, not in any way. Ink cartridges are classed as a consumable item, not a replacement part, so under UK law will not invalid your printers warranty. Furthermore, in the unlikely event a printer is damaged by our products, we will replace/repair the printer.
|
- Q : Can Epson ink cartridges be recycled:
| - A : No, it is not economic to recycle Epson ink cartridges.
- All our Epson products are new.
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- Q : Do Abitech inks match the quality of Epsons own brand inks:
| - A : Now that Abitech only use Pagebright premium inks, supplied to us directly from Switzerland, we are confident that our products will match the original manufacturers in ever way except price.
|
| Brother | |
- Q : I have inserted a new cartridge and the printer does not accept it:
| A : Have you removed the rip strip from the top of the cartridge. |
- Q : I have inserted a new cartridge and the printer does not accept it:
|
- A : Please remove the cartridge, and then re-insert it. If the printer still does not accept the cartridge the close the cover on the printer, and turn it off. Then reboot your pc, and then turn the printer on, and install the same cartridge again.
- If this does not resolve the problem, then install a new cartridge ( if you have one), and click here to email our support team.
|
- Q : The new cartridge does not fit into the space in the printer:
| - A : On newer printers with several cartridges ( 4,6,8 ) only the correct cartridge will fit into the correct space in the printer. Please check the cartridge number you have removed matches the cartridge number of the new cartridge. Don`t assume for example that a blue label on the cartridge means it is a blue ink cartridge, check the cartridge number.
|
- Q : Will using Abitech ink cartridges invalid my printers warranty.
| - A : No, not in any way. Ink cartridges are classed as a consumable item, not a replacement part, so under UK law will not invalid your printers warranty. Furthermore, in the unlikely event a printer is damaged by our products, we will replace/repair the printer.
|
- Q : Can Brother ink cartridges be recycled:
| - A : No, it is not economic to recycle Brother ink cartridges.
- All our Brother products are new.
|
- Q : Do Abitech inks match the quality of Brothers own brand inks:
| - A : Now that Abitech only use Pagebright premium inks, supplied to us directly from Switzerland, we are confident that our products will match the original manufacturers in ever way except price.
|
| Canon | |
- Q : I have inserted a new cartridge and the printer does not accept it:
| A : Have you removed the rip strip from the top of the cartridge, and the plastic spacer from the side of the cartridge before you installed it. |
- Q : I have inserted a new cartridge and the printer does not accept it:
|
- A : Please remove the cartridge, and then re-insert it. If the printer still does not accept the cartridge the close the cover on the printer, and turn it off. Then reboot your pc, and then turn the printer on, and install the same cartridge again.
- If this does not resolve the problem, then install a new cartridge ( if you have one), and click here to email our support team.
|
- Q : The new cartridge does not fit into the space in the printer:
| - A : On newer printers with several cartridges ( 4,6,8 ) only the correct cartridge will fit into the correct space in the printer. Please check the cartridge number you have removed matches the cartridge number of the new cartridge. Don`t assume for example that a blue label on the cartridge means it is a blue ink cartridge, check the cartridge number.
|
- Q : Will using Abitech ink cartridges invalid my printers warranty.
| - A : No, not in any way. Ink cartridges are classed as a consumable item, not a replacement part, so under UK law will not invalid your printers warranty. Furthermore, in the unlikely event a printer is damaged by our products, we will replace/repair the printer.
|
- Q : Can Canon ink cartridges be recycled:
| - A : No, it is not economic to recycle Canon ink cartridges.
- All our Canon products are new.
|
- Q : Do Abitech inks match the quality of Canons own brand inks:
| - A : Now that Abitech only use Pagebright premium inks, supplied to us directly from Switzerland, we are confident that our products will match the original manufacturers in ever way except price.
|
| HP | |
- Q : I have inserted a new cartridge and the printer does not accept it:
| A : Have you removed the plastic clip from the face of the cartridge and the blue tape from the bottom of the cartridge before you installed it. |
- Q : I have inserted a new cartridge and the printer does not accept it:
|
- A : Please remove the cartridge, and then re-insert it. If the printer still does not accept the cartridge the close the cover on the printer, and turn it off. Then reboot your pc, and then turn the printer on, and install the same cartridge again.
- If this does not resolve the problem, then install a new cartridge ( if you have one), and click here to email our support team.
|
| Q : The new cartridge works, but the results are poor: | A : All HP cartridges must be stored upright in their box whilst in storage before use. If the cartridge has not been stored in this upright position, then the print quality will be poor until the ink settles to the bottom of the cartridge where the print head is. Simply leave the cartridge installed in the printer for 2-6 hours, and quality will be restored. Make sure any spare cartridges are stored upright, so they work correctly when first installed |
- Q : The new cartridge works, but the results are poor:
| - A : An air pocket may be stopping the ink from leaving the cartridge. Simply remove the cartridge, take a folded sheet of kitchen towel, and rap around the cartridge, and shake the cartridge several times. Then blot the cartridges print head on the towel until a colour or black pattern is seen, now the ink is leaving the cartridge, the cartridge can be inserted into the printer.
|
- Q : Will using Abitech ink cartridges invalid my printers warranty.
| - A : No, not in any way. Ink cartridges are classed as a consumable item, not a replacement part, so under UK law will not invalid your printers warranty. Furthermore, in the unlikely event a printer is damaged by our products, we will replace/repair the printer.
|
- Q : Can HP ink cartridges be recycled:
| - A : Yes, Please return your empty cartridges in the plastic envelope provided with your new cartridge.
|
- Q : Do Abitech inks match the quality of HPs own brand inks:
| - A : Now that Abitech only use Pagebright premium inks, supplied to us directly from Switzerland, we are confident that our products will match the original manufacturers in ever way except price.
|
| DELL | |
- Q : I have inserted a new cartridge and the printer does not accept it:
| A : Have you removed the plastic clip from the face of the cartridge and the blue tape from the bottom of the cartridge before you installed it. |
- Q : I have inserted a new cartridge and the printer does not accept it:
|
- A : Please remove the cartridge, and then re-insert it. If the printer still does not accept the cartridge the close the cover on the printer, and turn it off. Then reboot your pc, and then turn the printer on, and install the same cartridge again.
- If this does not resolve the problem, then install a new cartridge ( if you have one), and click here to follow our fast track replacement service for the rogue faulty cartridge.
|
- Q : The new cartridge works, but the results are poor:
| - A : An air pocket may be stopping the ink from leaving the cartridge. Simply remove the cartridge, take a folded sheet of kitchen towel, and rap around the cartridge, and shake the cartridge several times. Then blot the cartridges print head on the towel until a colour or black pattern is seen, now the ink is leaving the cartridge, the cartridge can be inserted into the printer.
|
| Q : The new cartridge works, but the results are poor: | A : All Dell cartridges must be stored upright in their box whilst in storage before use. If the cartridge has not been stored in this upright position, then the print quality will be poor until the ink settles to the bottom of the cartridge where the print head is. Simply leave the cartridge installed in the printer for 2-6 hours, and quality will be restored. Make sure any spare cartridges are stored upright, so they work correctly when first installed |
- Q : Will using Abitech ink cartridges invalid my printers warranty.
| - A : No, not in any way. Ink cartridges are classed as a consumable item, not a replacement part, so under UK law will not invalid your printers warranty. Furthermore, in the unlikely event a printer is damaged by our products, we will replace/repair the printer.
|
- Q : Can DELL ink cartridges be recycled:
| - A : Yes, Please return your empty cartridges in the plastic envelope provided with your new cartridge.
|
- Q : Do Abitech inks match the quality of DELLs own brand inks:
| - A : Now that Abitech only use Pagebright premium inks, supplied to us directly from Switzerland, we are confident that our products will match the original manufacturers in ever way except price.
|
| Lexmark | |
Q : I get a error message everytime i print, what do i do ?
| A : Simply go into the printer advanced properties, and turn off the status monitor. This removes the message, and will give you more printers per cartridge.
|
- Q : I have inserted a new cartridge and the printer does not accept it:
| A : Have you removed the plastic clip from the face of the cartridge and the blue tape from the bottom of the cartridge before you installed it. |
- Q : I have inserted a new cartridge and the printer does not accept it:
|
- A : Please remove the cartridge, and then re-insert it. If the printer still does not accept the cartridge the close the cover on the printer, and turn it off. Then reboot your pc, and then turn the printer on, and install the same cartridge again.
- If this does not resolve the problem, then install a new cartridge ( if you have one), and click here to email our support team.
|
| Q : The new cartridge works, but the results are poor: | A : All Lexmark cartridges must be stored upright in their box whilst in storage before use. If the cartridge has not been stored in this upright position, then the print quality will be poor until the ink settles to the bottom of the cartridge where the print head is. Simply leave the cartridge installed in the printer for 2-6 hours, and quality will be restored. Make sure any spare cartridges are stored upright, so they work correctly when first installed. |
- Q : The new cartridge works, but the results are poor:
| - A : An air pocket may be stopping the ink from leaving the cartridge. Simply remove the cartridge, take a folded sheet of kitchen towel, and rap around the cartridge, and shake the cartridge several times. Then blot the cartridges print head on the towel until a colour or black pattern is seen, now the ink is leaving the cartridge, the cartridge can be inserted into the printer.
|
- Q : Will using Abitech ink cartridges invalid my printers warranty.
| - A : No, not in any way. Ink cartridges are classed as a consumable item, not a replacement part, so under UK law will not invalid your printers warranty. Furthermore, in the unlikely event a printer is damaged by our products, we will replace/repair the printer.
|
- Q : Can Lexmark ink cartridges be recycled:
| - A : Yes, Please return your empty cartridges in the plastic envelope provided with your new cartridge.
|
- Q : Do Abitech inks match the quality of Lexmarks own brand inks:
| - A : Now that Abitech only use Pagebright premium inks, supplied to us directly from Switzerland, we are confident that our products will match the original manufacturers in ever way except price.
|
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